Frequently Asked Questions
Everything you need to know about shopping with Nerova.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally take 10-15 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Nerova accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my package in real-time?
Yes. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping fees and import duties are calculated at checkout based on your specific destination.
How can I contact customer support?
Our dedicated support team is available 24/7 via email at [email protected] or through our live chat feature located at the bottom right of the website.