Returns & Exchanges

At Nerova, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return window for all eligible items. If your order doesn't meet your expectations, our streamlined process ensures a quick resolution through a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email to ensure your package is tracked correctly.

• 3.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your receipt; we will process your refund or ship your exchange within 5-7 business days of receipt.